FAQ

Why haven’t I heard of Ketts?

It's because we’re new! Both as a company and as an idea – Ketts is here to shake up the luxury sunglasses market.

Our idea for the Ketts brand goes back to 2015 when we dug a little deeper into the eyewear industry and discovered that a small handful of companies have a monopoly; these companies have exclusive licensing rights and control everything from the factories to the retail stores. Simply put, they keep pricing high because they can.  

That's where Ketts comes in. Our business model nixes the middleman and sells online directly to the customer, allowing us to provide high-quality genuine Italian sunglasses at an affordable price. All of our sunglasses are made in a small factory just outside Milan.

Why is there only one frame style? Will Ketts suit my face shape?

Sometimes too much choice is a bad thing. We went through hundreds of prototypes in search of the best-looking and most flattering frame we could find. Our thin, sleek design with a subtle cat-eye looks amazing on everyone. Seriously.

We’re so confident you’re going to love the way you look in your Ketts that we offer free returns and a money-back guarantee. See our Returns policy below for more info.

I can't decide between the colorful, mirror-lens styles and the more conventional black and tortoise styles. If I want to get two pairs, do I have to pay full price for both?

We know, it's hard to make that choice! We want you to have both pairs. That's why we're offering a buy one, get one 50% off deal at launch. Just use promo code "DECISIONS" at checkout after you've added two pairs to your cart, and the site will take 50% off of the second pair.

What is your Shipping & Returns policy?

Standard shipping throughout the U.S. and Canada is always free. Your new Ketts will typically arrive within 5 business days of placing your order.

When shipping to another country, International shipping rates will apply and vary depending on the country.

If for any reason you’d like to return your Ketts once you’ve had the chance to try them on at home, we’ll cover the cost of your return and refund you in full (within 30 days of purchase). Simply email orders@ketts.co and we’ll be happy to help you out.

What comes in the box?

With your new pair of Ketts, you'll receive a soft, sleeve-style Neoprene branded case, and a cleaning cloth. 

What are Ketts made of?

Ketts frames are made of polycarbonate which is a leading material in the industry. Every pair of Ketts uses only the best quality polycarbonate UV400 lenses for the maximum level of ultraviolet protection.

Do they come with a warranty?

All Ketts products come with a limited warranty that covers manufacturer’s defects for one year after the original purchase date. If there is a problem with the sunglasses and it’s our fault, we will repair or replace them for free. Proof of purchase is required for all warranty claims and service requests so be sure not to delete your purchase confirmation email.

I need to change something on my order. How do I do that?

Please contact us as soon as possible at orders@ketts.co

More questions? 

Please click here to contact us or email info@ketts.co